Just like other fine chains, our chains should be treated with care. Pulling or tugging on them will compromise their strength.
Please use caution when applying hairsprays, lotions, colognes and perfumes when wearing JP jewels. These items may cause the metal to tarnish.
Most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners. JP uses natural gemstones, which vary in shape, size and color. Inclusions can be seen in natural stones…a part of their beauty.
When cleaning fine jewelry it is always best to leave the job to a professional, as many home cleaning methods may cause damage.
All pieces from the JP collection are made of recycled 14kt yellow gold. We consider custom projects in other metals as a custom project. Please email firstname.lastname@example.org for more details on our materials.
At JP, quality and craftsmanship are top priority. However, jewelry by its very nature can be delicate. If you should experience the need for repair on any JP item, email email@example.com. Please include your Name, Address, Order Number and Repair Issue. If it is something we can help with, JP will email a Repair Authorization Number, which must be clearly labeled on the return package.
JP will repair at no charge any breakage caused by defect within 120 days of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. Customer is responsible for UPS shipping charges both ways for all repairs.
When your repair is ready, JPJ will send you a link to pay the balance and shipping to return your item to you.
JP only accepts repairs for items purchased on janepopejewelry.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase and cannot be accepted through janepopejewelry.com.
Please refer to our Jewelry Care Instructions above for tips on how to keep your Jane Pope jewels in tip-top condition.