Many of our pieces are made to order. Your order will take up to seven days to process, if we have the item in hand. If the item needs to be sized or made to order, it may take 2–3 weeks for your order to ship. You are welcome to email us at firstname.lastname@example.org to inquire about when a piece will be available to ship out. Please consider this processing time when selecting your shipping option. The customer is responsible for all shipping costs.
Items purchased at full price on janepopejewelry.com may be returned for refund or exchange within 14 days from when you receive your order. Returns and exchanges are only accepted for unworn, unaltered items with tags attached and in original packaging (JPJ gift box and/or pouch, ribbon and tags must be included). If the item purchased from janepopejewelry.com is engraved, this is a custom order and cannot be returned or exchanged.
Please note: many of our pieces are made or sized to order. Please allow up to two weeks for your order to ship. If you need a piece by a specific date feel free to reach out to us at email@example.com and we would be happy to help you.