We love working with clients on custom projects. If you are interested in a custom project, please email us at firstname.lastname@example.org. In order to provide a proposal, please provide any/all information about what you have in mind, including examples of pieces you like or want us to use as inspiration. If you have a stone/s that you want to work with, please email us pictures and measurements. Please be as specific as possible with the information you send.
Once we have all of this information in hand, JP will collaborate with you on a design and follow up with a proposal. Each proposal involves sourcing and time. We appreciate your patience, as the process can take up to two weeks to prepare and send back to you. If you agree with the proposal and terms, you can pay the 50% non-refundable deposit + ½ of shipping & taxes (where they apply) through the website to start the process. Our custom projects start at $1000 and go up from there. Most custom projects take 10-12 weeks to complete, depending on our custom project schedule.
We can provide a mockup of the custom piece once the non-refundable has been paid. If you would like a mockup before then, you may choose to pay a $750 non-refundable design fee that can be applied to the final bill if you choose to move forward with the project.
Once your custom project is ready, we will email you pictures along with the final balance for the project with a link to pay the balance through our website. Payment is due upon completion.
Please note that due to a large volume of custom requests, we are only accepting custom projects on stones that are 4 mm or larger. We prefer to work in yellow gold and think that Jane Pope designs look best in 14kt yellow gold, but will review white gold and platinum projects.
Please pay the deposit when you are ready to move forward, as each proposal takes time and is only valid for a six-week period. After that time, the custom proposal will need to be revisited.
There will be a $500 charge for using customer’s stone that will be expressed in the proposal.
JP has the right to update/adjust proposals if the information provided changes.
Customer releases JP from any liability for materials shipped to JP. Stones removed may be damaged before removal or may be damaged during rework. If the customer’s stone is cracked or damaged, JP will work to minimize further damage. Customer will not hold JP liable for any broken, cracked or damaged materials. Any materials shipped to JP for a project may be used by JP if the customer does not move forward within 90 days from the receipt of the goods.
Before shipping items to JP please email us to receive an authorization number. All materials shipped to JP are the responsibility of the customer. Please insure all shipments and ship by a trackable carrier (e.g., FedEx or UPS).