We love working with clients on custom orders. If you are interested in a custom order, please email us at firstname.lastname@example.org. Please give us any/all information about what you have in mind, including examples of pieces you like or want us to use as inspiration. If you have a stone/s that you want to work with, please email us pictures and measurements of the stones.
Once we have all of this information in hand, JPJ will collaborate with you on a design. We will follow up with a proposal. If you agree with the proposal, you can pay the 50% non-refundable deposit + ½ of shipping & taxes (where they apply) to start the process. Our custom projects start at $500 and go up from there. Most custom projects take 4-6 weeks to complete, depending on our custom project schedule.
Once your custom project is ready, we will email you pictures along with the final balance for the project with a link to pay the balance through our website. Payment is due upon completion.
Please email us when you are ready to move forward, as each proposal takes time and is only valid for a six week period. After that time, the custom proposal will need to be revisited.
There will be a charge for using customer’s stone/s that will be expressed in the proposal.
JPJ has the right to update/ adjust proposals if the information provided changes
Customer releases JPJ from any liability for materials shipped to JPJ. Stones removed may be damaged before removal or may be damaged during rework. If the customer’s stone is cracked or damaged, JPJ will work to minimize further damage. Customer will not hold JPJ liable for any broken, cracked or damaged materials. Any materials shipped to JPJ for a project may be used by JPJ if the customer does not move forward within 90 days from the receipt of the goods.
Before shipping items to JPJ, please email us to receive an authorization number. All materials shipped to JPJ are the responsibility of the customer. Please insure all shipments and ship by a trackable carrier (e.g., FedEx or UPS).