Care + Repairs

Jewelry Care

CHAINS
Just like other fine chains, our chains are delicate and should be treated
with the utmost care. Do not pull or tug on them.

14kt GOLD
Please use caution when applying hairsprays, lotions, colognes and perfumes when wearing 
JPJ jewels. These items may cause the metal to tarnish.

CLEANING

JPJ uses natural gemstones, which vary in shape, size and color. Inclusions can be seen in natural stones…a part of their beauty. Most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners.

When cleaning fine jewelry it is always best to leave the job to a professional, as many home cleaning methods may cause damage.

Materials Used

JPJ MATERIALS
All pieces from the JPJ collection are made of recycled 14kt yellow gold. Clients can special order 18kt gold. Please email info@janepopejewelry.com for more details on our materials.

Repairs

At JPJ, quality and craftsmanship are of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any JPJ item, email info@janepopejewelry.com. Please include your Name, Address, Order Number and Repair Issue. JPJ will email a Repair Authorization Number, which must be clearly labeled on the return package.

JPJ will repair at no charge any breakage caused by defect within 120 days of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.  There is a $14 UPS shipping charge for all repairs.

When your repair is ready, JPJ will send you a link to pay the balance and shipping to return your item to you.

JPJ only accepts repairs for items purchased on janepopejewelry.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase and cannot be accepted through janepopejewelry.com.

Please refer to our Jewelry Care Instructions above for tips on how to keep your Jane Pope jewels in tip-top condition.